Advanced Customer Relationship Management (CRM) Administration (MGMT 2041)

This course is a continuation of MGMT 2031. Students build on the skills developed in MGMT 2031 and learn the skills required for job readiness in the field of marketing technology and advanced CRM administration. Working with laboratory software students learn advanced setup, configuration, and maintainence of CRM applications. Upon completion of this course students will be prepared to write a certification exam in advanced CRM administration.
Course code: MGMT 2041
Credits: 3.0
Tuition: $0*
Length: 45.0 hours
Course outline: view https://www.vcc.ca/cfm-files/course-outline.cfm?subject=MGMT&number=2041

Prerequisites

MGMT 2031 Customer Relationship Management (CRM) Software Administration
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